There are specific questions that prospective clients ask when enquiring about our care services. Please find these below. If there are further questions that you would like to ask please contact us and we will get back to you as soon as possible. Communication is important to us and we will do our best to assist you with any query you may have.
How do I contact you?
You can contact us via Telephone on 01534 619 719
or via email on [email protected]
How soon can we arrange care?
We can arrange an initial assessment within twelve hours of receiving your call.
What happens if I don’t like the carer?
We do our very best at the initial assessment to make sure that we find the most suitable people for you but we realise that it takes time for people to get to know each other. The team at all care are always here to help so if you do have some concerns then we will do out utmost to resolve them as quickly as possible.
Are your staff checked by the Criminal Records Bureau?
Yes it is part of the process of gaining a job with us.
Will the care assistant come at the same time every day?
Unless something unforeseen happens, once your routine of care has been established it will not be disrupted in any way. Our staff are given time to travel between visits but if the unexpected happens you will be notified immediately and other arrangements made to minimise the impact on your care.